CHANGES TO THE WAY WE DO BUSINESS DURING COVID-19
Waiving change and cancellation fees
We are temporarily adjusting our policy to allow for flexibility to help you make the right decisions regarding travel at this time. All existing reservations can be changed or cancelled at no charge up to 2 weeks prior to your scheduled arrival.
We've paused in-person experiences
The desire to connect is in all of us, and we will be together again, but for now our priority is to do our part to keep everyone safe. In an effort to prioritize the health and well-being of our guests, bookings will revert to accommodation only to a maximum of 2 people per suite. Breakfasts will no longer be included as part of your booking for the foreseeable future. We are applying savings towards the extra time required to sanitize the suites.
Due to the pandemic, we are following the guidelines put out by the World Health Organization. We're taking extra care to disinfect frequent contact points and launching an enhanced cleaning protocol between reservations.
Due to the fact that COVID-19 is transferred via droplets, for our own safety while stripping beds and doing laundry, we request that guests bring their own pillowslips. We will still have pillow protectors, sheets and towels in place.
While it's clear to all of us that Covid-19 has deeply impacted our livelihood, we know that this moment will pass and we will prevail. We are here for you, and we will get through this together. In the meantime, we appreciate your patience, understanding, and patronage.